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Promotion Terms & Conditions

  1. Up to 40% offer expires no later than 12/22/14 6:00AM ET. Offer excludes select merchandise. Discounts for qualifying merchandise will be represented in the advertised product price.
  2. If the order contains at least $60 of merchandise, use the coupon CUPID to receive a coupon discount equal to the cost of 2-Business-Day shipping to the 48 continental U.S. States. Products that are eligible for delivery by 12/24/14 carry a message on the product page that states the item can be delivered by 12/24/14 and defines the shipping method that must be used.
  3. Custom products and special event items are not included. Eligible destinations that will receive their orders by 12/24/14 include the 48 continental U.S. States and AK/HI/PR/PO Box/APO/FP. Non-US destinations are not included. To receive by 12/24/14 orders must be placed before the advertised cutoff time and be placed using the prescribed ship method below:
    • 48 Continental U.S. States:
    • Use Standard Shipping by 3AM ET Wednesday, 12/17
    • Use 3-Business-Day Shipping by Noon ET Friday, 12/19
    • Use 2-Business-Day Shipping by 3PM ET Monday, 12/22
    • Use Next Business Day Shipping by 3PM Tuesday, 12/23
    • AK/HI/PR/PO Box/APO/FPO:
    • Use Standard Shipping by 3AM ET Wednesday, 12/17
    • Use 2-Business-Day Shipping by 3PM ET Monday, 12/22 (no 3-Business-Day Shipping)
    • Use Next Business Day Shipping by 3PM Tuesday, 12/23
  4. This offer may be modified at any time without notice. Due to delays by shipping carriers, acts of war, terrorism, acts of nature, or other events beyond our control, some orders may not be received by 12/24/14.
Promo
Holiday Shipping Schedule
See delivery information on product page to confirm product eligibility. See details for non-continental U.S. addresses and for PO Box, APO and FPO.

Help Desk

Main Content
We want you to enjoy what you ordered, but if something isn't right, let us know. Returns are always available on items that have not been customized.
365-Day Money Back Guarantee Home
No Hassles - Our top priority is to provide the best possible service, and that is why we want to have the best return policy available. If for any reason you are not satisfied with your purchase, you may return the item for a refund. Returns must include a receipt and the items must be in original condition, including tags and labels. Once we receive the returned merchandise, we will credit your account within 10 business days. Shipping charges are not included in the refunded price.

To learn more, please check out this short video on our easy, 365-Day Return Policy. Play 365-Day Returns
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Convenient Returns

Returning merchandise is easy and hassle free. Follow the instructions below to ensure we continue providing the best possible service.

  1. Complete the return form you received with your shipment or print a new Return Form. (You will need Acrobat Reader to view this document. Acrobat Reader can be downloaded at http://www.adobe.com). Include it with the item(s) you're returning.

  2. Place the return label from your package on the return. If you use this label, we'll deduct $5.50 from the credit you'll be receiving to cover return shipping costs. If the return is our fault, we'll cover the shipping.

  3. If you're returning from outside the U.S., or don't want to use our label, please send your package, prepaid, via the carrier of your choice. Whichever carrier you choose, we suggest you insure the package and have it traceable.

  4. Send it to us at:

    Fanatics Retail Group Returns
    5245 Commonwealth Avenue, Suite 200
    Jacksonville, Florida 32254

We'll handle your return within 10 business days of receipt. Refunds will be processed to the credit card of the initial purchase. If you received the item as a gift, we will be happy to give you a store credit for the amount of the returned item.

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Damaged or Defective Products
Contact us if there is any damage to your package.
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Product Warranties
Warranty information comes packed with your item.
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